Transportation
Last Updated: August 18, 2026
At Vaorubia, we aim to provide a reliable and convenient delivery experience. This Shipping Policy explains our delivery methods, processing times, estimated delivery periods, shipping costs, and related conditions.
1. Shipping Destinations
We currently offer delivery to customers within Germany and selected countries in the European Union.
Available shipping destinations and applicable shipping costs will be displayed during checkout.
If your country is not available at checkout, please contact us before placing an order:
Email: service@vaorubia.com
2. Order Processing Time
Orders are generally processed within 1–3 business days after successful payment confirmation.
Orders placed on weekends or public holidays will normally begin processing on the next business day.
During promotional periods, holidays, or periods of unusually high order volume, processing may take longer.
If there is a significant delay, we will make reasonable efforts to inform you.
3. Estimated Delivery Time
The estimated delivery time is generally:
7–14 business days
Delivery times are estimates and are not guaranteed unless expressly agreed otherwise.
Actual delivery times may vary depending on:
Destination country and region
Carrier operations
Weather conditions
Public holidays
Customs procedures, where applicable
Transportation disruptions
Incorrect or incomplete delivery information
Other circumstances outside our reasonable control
4. Shipping Costs
Applicable shipping charges will be displayed during the checkout process before you submit your order.
Shipping costs may vary depending on:
Delivery destination
Order size or weight
Shipping method
Promotional offers
If free shipping is offered for a particular order or promotion, the applicable conditions will be clearly displayed on the website or during checkout.
5. Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
Please carefully check your:
Full name
Street and house number
Postal code
City
Country
Telephone number, where required
If an order has already been shipped and the delivery address is incorrect, additional shipping costs may apply if the carrier requires a new delivery attempt or return shipment, subject to applicable consumer law.
6. Tracking Information
Where tracking is available, we may provide shipment tracking information by email or through the customer account.
Tracking information may take some time to become active after the package has been handed over to the carrier.
If tracking information shows that a package has been delivered but you have not received it, please contact us at:
We will assist you in investigating the delivery.
7. Delivery Delays
Although we aim to meet the estimated delivery period, delays may occasionally occur.
Possible causes include:
Carrier delays
Severe weather
Public holidays
Transportation disruptions
Customs processing
Incorrect delivery information
High seasonal demand
Events beyond our reasonable control
If your order is significantly delayed, please contact our customer service team so that we can investigate the shipment.
Nothing in this section limits your statutory consumer rights regarding delivery deadlines or delayed delivery.
8. Failed Delivery
If delivery cannot be completed because of incorrect or incomplete information provided by the customer, repeated failure to accept delivery, or other circumstances attributable to the customer, the parcel may be returned to the sender.
Please contact us if you believe a delivery attempt has failed so that we can determine the appropriate next steps.
Any additional costs will be handled in accordance with applicable law.
9. Damaged Packages
If your package appears visibly damaged when delivered, please inspect the contents as soon as possible.
If the product is damaged, contact us at:
Please provide:
Order number
Description of the damage
Photographs of the product
Photographs of the external packaging, if available
We will review the issue and provide appropriate assistance.
Your statutory rights regarding defective or damaged goods remain unaffected.
10. Missing or Incorrect Items
If an item is missing or you receive an incorrect product, please contact us as soon as reasonably possible.
Please provide your order number and a description of the issue.
We will investigate the matter and, where appropriate, arrange a replacement, refund, or other remedy in accordance with applicable law.
11. Customs and Import Charges
For deliveries within the European Union, applicable taxes and charges will generally be handled according to the applicable sales and tax arrangements.
For shipments to destinations outside the European Union, if available, customs duties, import taxes, brokerage fees, or other charges may be imposed by the destination country.
Unless otherwise expressly stated, such charges are generally the responsibility of the recipient.
Customers are responsible for complying with applicable import requirements in their destination country.
12. Lost Shipments
If your order appears to have been lost during transportation, please contact us at:
We will work with the relevant carrier to investigate the shipment.
Where appropriate, we will provide a replacement, refund, or other remedy in accordance with applicable law.
13. Delivery to Third Parties
If you request delivery to another person or address, you are responsible for providing accurate delivery information.
Once the goods have been delivered to the designated recipient or address in accordance with the applicable delivery arrangements, the delivery will generally be considered completed, subject to your statutory consumer rights.
14. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Vaorubia
Reginenstraße 38
70597 Stuttgart-Degerloch
Germany
Email: service@vaorubia.com
Phone: +49 711 760470
We will do our best to provide clear information and assistance throughout the delivery process.
Estimated Delivery Time: 7–14 Business Days
Last Updated: August 18, 2026