Return and Exchange Policy
Last Updated: August 18, 2026
At Vaorubia, we want you to be satisfied with your purchase. This Return & Refund Policy explains your rights and our procedures for returns, refunds, exchanges, and defective products.
This policy is intended for customers in Germany and the European Union and is subject to applicable mandatory consumer protection laws, including the statutory right of withdrawal and legal warranty rights.
1. Statutory Right of Withdrawal
If you are a consumer in the European Union, you generally have the right to withdraw from a distance contract within 14 days without giving a reason, unless a statutory exception applies.
The withdrawal period generally begins on the day you, or a third party designated by you other than the carrier, receives the goods.
To exercise your right of withdrawal, you must notify us of your decision before the withdrawal period expires.
You may contact us by:
Email: service@vaorubia.com
Phone: +49 711 760470
Address: Reginenstraße 38, 70597 Stuttgart-Degerloch, Germany
2. How to Request a Return
Before returning an item, please contact our customer service team at:
Please provide:
Your full name
Order number
Email address used for the order
Product name
Reason for the return, if applicable
Photographs of the product if it is damaged or defective
Our customer service team will provide the appropriate return instructions.
Please do not send products to an address other than the return address provided by our customer service team.
3. Condition of Returned Products
For a standard withdrawal, you should handle and inspect the goods only to the extent necessary to establish their nature, characteristics, and functioning.
Returned products should, where reasonably possible, be:
Unused or only minimally handled for inspection;
In their original condition;
Returned with original accessories where applicable;
Properly packaged to prevent damage during transportation.
If the value of the goods has been diminished because they were handled beyond what is necessary to establish their nature, characteristics, and functioning, you may be responsible for that diminished value to the extent permitted by applicable law.
4. Return Shipping Costs
For a standard withdrawal, the customer is generally responsible for the direct cost of returning the goods unless we have agreed otherwise or applicable law requires us to bear those costs.
If the product is defective, damaged, incorrect, or does not conform to the contract, we will handle the return in accordance with applicable statutory consumer rights.
Please contact us before returning a defective or incorrect item so that we can provide the appropriate instructions.
5. Refunds
Once your withdrawal has been validly exercised, we will refund the payments received from you, including the applicable standard delivery costs, subject to the conditions and exceptions provided by law.
We will generally issue the refund using the same payment method used for the original transaction unless another method has been expressly agreed.
We may withhold the refund until:
We have received the returned goods; or
You provide evidence that you have sent the goods back,
whichever occurs first, where permitted by applicable law.
6. Refund Processing Time
After the returned goods have been received and inspected, we will process the applicable refund without undue delay.
Depending on the payment method and financial institution, it may take additional business days for the refunded amount to appear in your account.
The time required for the payment to reach your account may therefore vary depending on your payment provider.
7. Exchanges
If you wish to exchange a product for another item, please contact us at:
Exchanges are subject to product availability.
Where an exchange cannot be provided, you may exercise your statutory rights where applicable and place a new order for the desired product.
8. Damaged Products
If your order arrives damaged, please contact us as soon as reasonably possible.
Please provide:
Your order number;
A description of the damage;
Photographs of the damaged product;
Photographs of the packaging, where possible.
We will review the situation and provide appropriate instructions.
Your statutory rights relating to defective or damaged goods remain unaffected.
9. Incorrect or Missing Items
If you receive an incorrect product or an item is missing from your order, please contact us at service@vaorubia.com.
Please provide your order number and details of the issue.
We will investigate the matter and, where appropriate, arrange a replacement, refund, or other remedy in accordance with applicable law.
10. Defective Products and Legal Warranty Rights
If a product is defective or does not conform to the contract, you have statutory consumer rights under applicable German and European law.
Depending on the circumstances, you may be entitled to:
Repair;
Replacement;
Price reduction;
Cancellation of the contract; or
Other remedies provided by law.
These statutory rights apply independently of any voluntary return policy offered by Vaorubia.
Nothing in this policy limits or excludes your mandatory statutory rights.
11. Non-Returnable Items
The statutory right of withdrawal may not apply in certain circumstances provided by law.
For example, this may include goods:
Made according to the consumer’s specifications;
Clearly personalized;
Which are subject to specific statutory exceptions.
Where a statutory exception applies, we will provide the relevant information before or during the purchasing process where required.
12. Return Address
Do not return products without first contacting our customer service team.
Our customer service team will provide the appropriate return instructions and return address for your specific order.
Customer Service:
Vaorubia
Reginenstraße 38
70597 Stuttgart-Degerloch
Germany
Email: service@vaorubia.com
Phone: +49 711 760470
13. Consumer Rights
This Return & Refund Policy does not affect any mandatory rights you may have under German or European consumer protection legislation.
In particular, nothing in this policy limits your statutory right of withdrawal or statutory rights concerning defective or non-conforming goods.
If any provision of this policy conflicts with a mandatory statutory consumer right, the applicable statutory provision shall prevail.
14. Contact Us
If you have any questions about returns, refunds, exchanges, damaged products, or defective products, please contact us:
Vaorubia
Reginenstraße 38
70597 Stuttgart-Degerloch
Germany
Email: service@vaorubia.com
Phone: +49 711 760470
We are committed to handling returns and refunds fairly, transparently, and in accordance with applicable German and European consumer protection laws.
Last Updated: August 18, 2026
Last Updated: August 18, 2026
At Vaorubia, we want you to be satisfied with your purchase. This Return & Refund Policy explains your rights and our procedures for returns, refunds, exchanges, and defective products.
This policy is intended for customers in Germany and the European Union and is subject to applicable mandatory consumer protection laws, including the statutory right of withdrawal and legal warranty rights.
1. Statutory Right of Withdrawal
If you are a consumer in the European Union, you generally have the right to withdraw from a distance contract within 14 days without giving a reason, unless a statutory exception applies.
The withdrawal period generally begins on the day you, or a third party designated by you other than the carrier, receives the goods.
To exercise your right of withdrawal, you must notify us of your decision before the withdrawal period expires.
You may contact us by:
Email: service@vaorubia.com
Phone: +49 711 760470
Address: Reginenstraße 38, 70597 Stuttgart-Degerloch, Germany
2. How to Request a Return
Before returning an item, please contact our customer service team at:
Please provide:
Your full name
Order number
Email address used for the order
Product name
Reason for the return, if applicable
Photographs of the product if it is damaged or defective
Our customer service team will provide the appropriate return instructions.
Please do not send products to an address other than the return address provided by our customer service team.
3. Condition of Returned Products
For a standard withdrawal, you should handle and inspect the goods only to the extent necessary to establish their nature, characteristics, and functioning.
Returned products should, where reasonably possible, be:
Unused or only minimally handled for inspection;
In their original condition;
Returned with original accessories where applicable;
Properly packaged to prevent damage during transportation.
If the value of the goods has been diminished because they were handled beyond what is necessary to establish their nature, characteristics, and functioning, you may be responsible for that diminished value to the extent permitted by applicable law.
4. Return Shipping Costs
For a standard withdrawal, the customer is generally responsible for the direct cost of returning the goods unless we have agreed otherwise or applicable law requires us to bear those costs.
If the product is defective, damaged, incorrect, or does not conform to the contract, we will handle the return in accordance with applicable statutory consumer rights.
Please contact us before returning a defective or incorrect item so that we can provide the appropriate instructions.
5. Refunds
Once your withdrawal has been validly exercised, we will refund the payments received from you, including the applicable standard delivery costs, subject to the conditions and exceptions provided by law.
We will generally issue the refund using the same payment method used for the original transaction unless another method has been expressly agreed.
We may withhold the refund until:
We have received the returned goods; or
You provide evidence that you have sent the goods back,
whichever occurs first, where permitted by applicable law.
6. Refund Processing Time
After the returned goods have been received and inspected, we will process the applicable refund without undue delay.
Depending on the payment method and financial institution, it may take additional business days for the refunded amount to appear in your account.
The time required for the payment to reach your account may therefore vary depending on your payment provider.
7. Exchanges
If you wish to exchange a product for another item, please contact us at:
Exchanges are subject to product availability.
Where an exchange cannot be provided, you may exercise your statutory rights where applicable and place a new order for the desired product.
8. Damaged Products
If your order arrives damaged, please contact us as soon as reasonably possible.
Please provide:
Your order number;
A description of the damage;
Photographs of the damaged product;
Photographs of the packaging, where possible.
We will review the situation and provide appropriate instructions.
Your statutory rights relating to defective or damaged goods remain unaffected.
9. Incorrect or Missing Items
If you receive an incorrect product or an item is missing from your order, please contact us at service@vaorubia.com.
Please provide your order number and details of the issue.
We will investigate the matter and, where appropriate, arrange a replacement, refund, or other remedy in accordance with applicable law.
10. Defective Products and Legal Warranty Rights
If a product is defective or does not conform to the contract, you have statutory consumer rights under applicable German and European law.
Depending on the circumstances, you may be entitled to:
Repair;
Replacement;
Price reduction;
Cancellation of the contract; or
Other remedies provided by law.
These statutory rights apply independently of any voluntary return policy offered by Vaorubia.
Nothing in this policy limits or excludes your mandatory statutory rights.
11. Non-Returnable Items
The statutory right of withdrawal may not apply in certain circumstances provided by law.
For example, this may include goods:
Made according to the consumer’s specifications;
Clearly personalized;
Which are subject to specific statutory exceptions.
Where a statutory exception applies, we will provide the relevant information before or during the purchasing process where required.
12. Return Address
Do not return products without first contacting our customer service team.
Our customer service team will provide the appropriate return instructions and return address for your specific order.
Customer Service:
Vaorubia
Reginenstraße 38
70597 Stuttgart-Degerloch
Germany
Email: service@vaorubia.com
Phone: +49 711 760470
13. Consumer Rights
This Return & Refund Policy does not affect any mandatory rights you may have under German or European consumer protection legislation.
In particular, nothing in this policy limits your statutory right of withdrawal or statutory rights concerning defective or non-conforming goods.
If any provision of this policy conflicts with a mandatory statutory consumer right, the applicable statutory provision shall prevail.
14. Contact Us
If you have any questions about returns, refunds, exchanges, damaged products, or defective products, please contact us:
Vaorubia
Reginenstraße 38
70597 Stuttgart-Degerloch
Germany
Email: service@vaorubia.com
Phone: +49 711 760470
We are committed to handling returns and refunds fairly, transparently, and in accordance with applicable German and European consumer protection laws.
Last Updated: August 18, 2026